Privacy Policy

This policy explains how Autolamps Limited, trading as Workshop Hub (workshophub.co.uk), collects and uses your personal data when you visit our website or place an order. We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.

Contact: Autolamps Limited, Unit 2, Adams Way, Alcester, Warwickshire, B49 6PU, United Kingdom. Email: [sales@workshophub.co.uk]

1. Data We Collect

  • Identity and contact data: name, email address, phone number, billing and delivery address
  • Order data: products purchased, order value, and order history
  • Payment data: processed securely by our payment providers; we do not store full card details
  • Technical data: IP address, browser type, device information, and pages visited
  • Marketing data: your newsletter subscription status and email engagement

2. How We Use Your Data

  • To process and deliver your orders, and to notify you about order status (performance of a contract)
  • To handle returns, refunds, and customer service enquiries (performance of a contract)
  • To keep accounting and tax records (legal obligation)
  • To send marketing emails where you have subscribed, which you can opt out of at any time (consent)
  • To analyse website performance and improve our product range and advertising (legitimate interests, and consent for non-essential cookies)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by the following services:

  • Shopify - essential cookies required to run the store, cart, and checkout
  • Google Analytics - to understand how visitors use the site
  • Google Ads - to measure and improve our advertising
  • Meta Pixel - to measure and improve advertising on Facebook and Instagram
  • Klaviyo - to manage our email newsletter and marketing communications

Non-essential cookies are only set with your consent. You can manage your preferences through the cookie banner or your browser settings.

4. Who We Share Data With

We share personal data only where necessary to run our business: our e-commerce platform (Shopify), payment providers (including PayPal and Shop Pay), delivery carriers (Royal Mail) and shipping software (ShipStation), our email platform (Klaviyo), advertising and analytics providers (Google, Meta), and professional advisers where legally required. We never sell your personal data.

5. International Transfers

Some of our service providers process data outside the UK. Where this happens, transfers are protected by UK adequacy regulations or approved safeguards such as the International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.

6. How Long We Keep Data

Order and invoice records are kept for 6 years to meet HMRC requirements. Marketing data is kept until you unsubscribe. Technical and analytics data is retained in line with the retention settings of each provider, typically no longer than 26 months.

7. Your Rights

Under the UK GDPR you have the right to access your personal data, correct inaccurate data, request erasure, restrict or object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, email us at [support@workshophub.co.uk]. We will respond within one month.

8. Marketing Preferences

You can unsubscribe from marketing emails at any time using the link in any email or by contacting us. Unsubscribing does not affect emails we need to send about your orders.

9. Complaints

If you have a concern about how we handle your data, please contact us first so we can resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update.